Refunds are processed in accordance with individual Business refund policies, which can be found in the Policy tab of each Businesses’ store.
Individual businesses must be contacted to negotiate refunds. Only upon approval from the business will a refund be processed. Local Street Marketplace does not take responsibility for decisions made by individual business owners.
General rules where businesses do accept returns:
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact the business as noted above. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact the business immediately if the item is defective, damaged or if you received the wrong item, so that they can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. Please get in touch with the business if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item when approved as noted above. When the return is received and accepted, make a separate purchase for the new item. However, individual businesses may simply complete a direct exchange.
If approved, you will be automatically refunded using your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund.